Responsible Gaming - Your wellbeing is our priority

At bbjee, we believe gaming should be fun, safe and responsible. Our goal is to provide you with an entertaining experience where your wellbeing and control always come first. On this page you'll find important information about responsible gaming, self-assessment tools, sources of help and how to maintain healthy gaming habits.

Need emergency help? If you or someone you know is suffering from gaming addiction, please seek professional help immediately. The National Mental Health Helpline and support services are available 24/7.

What is Responsible Gaming and why is it important

Responsible gaming means playing in a way that doesn't negatively affect your lifestyle, financial stability or mental health. At bbjee we're committed to creating a safe gaming environment where every player stays in control and gaming remains a healthy form of entertainment.

Gaming can be a thrilling experience but for some people it can become a problem if not properly managed. Responsible gaming means knowing your limits, budgeting your time and money, and being aware of problem signs. We provide you with various tools and resources so you can stay in control.

Remember: Gaming should be a form of entertainment, not a source of income. Always play only with money you can afford to lose and never gamble with borrowed money.

Time Control

Set daily or weekly session limits and reality check alerts that remind you how long you've been playing.

Budget Management

Set deposit limits, loss limits and wager limits so your spending always stays under control.

Take a break

Use the time-out or self-exclusion feature when you feel you need a break from gambling.

Bbjee's Responsible Gaming Tools

To keep your gaming experience under control, bbjee provides various effective tools you can easily access in your account settings. These tools are designed to help you maintain healthy gaming habits and prevent problems.

Deposit Limit

Set daily, weekly or monthly deposit limits. Once a limit is set, you cannot deposit more than that amount within the specified timeframe. If you wish to increase the limit, a 24-72 hour cooling-off period will apply.

Loss Limit

Determine the maximum amount of money you're prepared to lose in a specific period (day/week/month). When this limit is reached, your gaming session will automatically end and you won't be able to play until the specified period expires.

Session Time Limit

Set how long you want to play in a single session. When the session ends you'll receive a notification and your account will be temporarily locked. This helps you take breaks and avoid excessive play.

Reality Check

Get regular reminders of how long you've been playing and how much you've spent. You can set alerts every 15, 30 or 60 minutes that appear as pop-ups on your screen showing your session statistics.

Time-Out

Temporarily suspend your account for 24 hours, 7 days, 30 days or 90 days. During the time-out period you will not be able to log in and will not receive any marketing communications. This is ideal when you feel you need a short break.

Self-Exclusion

Permanently close your account for a minimum of 6 months up to 1, 3 or 5 years. Self-exclusion is a serious step and once activated, you cannot cancel it before the specified period ends. We recommend using this option alongside professional counseling.

How to activate tools: Log into your bbjee account → Settings → Responsible Gaming → select and set your preferred tool. All changes take effect immediately and you'll receive an email confirmation.

Warning Signs of Problem Gaming

It's important to recognize problem gaming when it begins so you can seek help in time. Below are some common warning signs that may indicate gaming is becoming a problem. If you or someone you know is experiencing these symptoms, please seek help.

Financial Warning

Spending more money than you can afford or exceeding your budget
Betting more to recover lost money (chasing losses)
Difficulty paying bills or buying necessities because of gambling
Taking loans or borrowing money to fund gambling
Lying to family and friends about your gambling spending

Behavioural and Emotional Signs

Constantly thinking about gambling even when you're not playing
Neglecting family, work or other responsibilities to gamble
Failed attempts to stop or reduce gambling
Feeling restless, irritable or anxious when unable to gamble
Neglecting sleep, food or hygiene to gamble
Keeping gambling activities secret or hidden

Social and Relational Impact

Increased tension or conflict in relationships with loved ones
Withdrawal from social activities and prioritizing gaming
Poor performance at work or in education
Loss of hobbies and interests you once enjoyed

Get help immediately: If you experience five or more of the above signs, this is a clear indication of problem gaming. Please seek professional help and activate self-exclusion immediately. Remember, asking for help is a sign of strength, not weakness.

Self-Assessment: Is Your Gaming Under Control?

Ask yourself these simple questions and answer honestly. If most answers are 'yes', you may need help.

1. Have you played beyond your planned time or budget?

Happens often and I lose control
Happens sometimes but I'm in control most of the time
Very rarely, I always stick to my limits

2. Is gaming negatively affecting your daily life, work or relationships?

Yes, significantly impacting
Some impact but not serious
No, there's no negative impact on my life

3. Have you bet more to try to recover lost money?

Do this regularly and often lose even more
Sometimes do but not always
Never do, I accept losses and stop

4. Have you failed in attempts to stop or reduce gaming?

Tried many times but couldn't
Tried sometimes, somewhat successful
Haven't needed to try because I'm in control

5. Have you borrowed money to fund gaming?

Yes, borrowed or taken loans multiple times
Borrowed once or twice
No, never gambled with borrowed money

Interpreting results: If you selected the first option for three or more questions, your gaming behavior is concerning. Please seek professional advice and start using our responsible gaming tools. If the second option appears more often, stay cautious and monitor your gaming.

Advice for family

If someone in your family is struggling with a gambling problem, talk to them openly without judgement. Listen, show empathy and encourage them to seek professional help. You can help them set up self-exclusion on their account.

Underage Protection

Bbjee strictly prohibits gaming for anyone under 18. We verify the age of all users. If you suspect a minor is using our site, report it immediately.

Help and Support Resources

You're not alone. Many organisations and helplines provide free and confidential help for gambling addiction and problems.

GamCare - International Support

GamCare is a leading charity providing help, support and information for anyone affected by gambling. They offer a helpline, online chat and face-to-face counselling.

Gamblers Anonymous

A peer support group that holds regular meetings where people share their experiences and help each other stay well. Completely free and confidential.

Mental health professional

Licensed therapists and counselors who specialize in addiction and mental health can provide personalized treatment and cognitive-behavioral therapy.

Bbjee Customer Support

Our trained support team is available 24/7 to help with your account settings, setting limits and the self-exclusion process. We can guide you to the right resources.

Emergency mental health support: If you're having suicidal thoughts or are in a serious mental health crisis, call the national mental health helpline immediately or go to your nearest emergency department. Your life is valuable and help is always available.

Frequently Asked Questions - Responsible Gaming

Log into your bbjee account, then go to Settings and select the Responsible Gaming section. There you'll find the Deposit Limit option where you can set daily, weekly or monthly limits. Limits take effect immediately and any increase requires a 24-72 hour waiting period.

Time-Out is a short-term break (24 hours to 90 days) that you can set at any time and automatically reactivates when it expires. Self-exclusion is a long-term and more serious step (minimum 6 months to 5 years) that once set cannot be cancelled before the specified period. Self-exclusion is typically used when gambling becomes a serious problem.

No, self-exclusion is a permanent decision and you cannot reopen your account before the set period expires. This is a safety measure to prevent you from returning to gambling during impulsive moments. After the period expires, if you wish to reactivate, you must contact customer support and a cooling-off period (typically 7 days) will apply.

Reality Check is a pop-up notification that appears on your screen at regular intervals (according to your chosen time - 15, 30 or 60 minutes). It shows how long you've been playing and how much money you've deposited, withdrawn and wagered. It helps you stay aware of your gaming activity and decide whether to continue or take a break.

First, talk to them openly and compassionately. Don't judge them, but listen and offer help. Encourage them to seek professional advice and contact organisations like GamCare or Gamblers Anonymous. You can contact our customer support for help setting up self-exclusion on their account. Remember this is a sensitive issue and patience and support are important.

Yes, bbjee strictly adheres to an 18+ policy. We verify the age of all new users through government ID verification before the first withdrawal. Our system is designed to detect and block suspicious accounts. If you suspect a minor is using our platform, please report it immediately.

Stay in control, play in a healthy way

At bbjee, we want your gaming experience to be fun, safe and responsible. Use our tools and resources to stay in control. Remember, gaming is for entertainment, not a source of income. If you ever feel you're losing control, don't hesitate to seek help.

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